英国海淘晒单 - 茱莉蔻沐浴露洒了

michaelr

海淘总有风险，上次英国化妆品网站Lookfantastic网站活动时候入的茱莉蔻产品。3瓶玫瑰沐浴露洒了2瓶，造成整个箱子泡在茱莉蔻的沐浴露里。

原包装被EMS用塑料袋包好，重新装在一个箱子里了。另外也附了一张破损证明书。

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michaelr

给了3张照片，还在向我要照片，破网站连续几天无法上传文件！

michaelr

CS客服给了一个地址能把文件作为附件发生的地址：
无法理解的是只给我发货了1瓶茱莉蔻沐浴露。

只能再次挤牙膏找客服。总算答应再发1瓶。

For your records, your original query was:

Hi CS,
Thanks for your reply, I saw you has issue 1 bottle of Jurlique Show gel to me, but I'm just wondering why it's only 1 bottle?
As I said: Sent by: You. 20 February 2016, 3:17
IT'S 2 BOTTLES LEAKED. Not 1 bottle.
Please let me know why you just sent out a replacement of 1 bottle?
Thanks.
Regards,
Michael


One of our customer services advisors has reviewed your query and we are able to confirm the following:

Hello Michael,

Thank you for getting in touch about the Jurlique Rose Shower Gel.

I am sorry to hear this.

I have replaced another bottle of this for you, this will be shipped to you shortly.

Sorry for any inconvenience caused.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,

Amber

lookfantastic Customer Service Team