海淘风险之四，电商发货，转运没收到

michaelr

Vitacost发Ontrac去加州转运，转运一直没入库，问了仓库，说签名不是他公司的
!@#$%
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现在V家有发转运，丢货/破损不赔的条例了，5月的一单转运没收到，签名可能是另外一家转运的人。
4 P# G( l* l* n$ D4 W2 B7 |# J* u4 k% W8 c找了3次客服死活不肯赔或重发，也不肯追Ontrac去调查。

% a+ F2 w9 ]' j) h0 u& D3 e还好是Paypal付款的，先发起个争议再说，再不行就上BBB，毕竟150多刀阿，辛苦钱，陪他们死磕，呵呵
" w7 Q% \' ]% _另外，有TX提醒这个签名可能是加州另外一家转运公司的，只能注册了这家转让，麻烦客服去让仓库找找，看能不能挽回损失。
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michaelr

电商发转运，这个阶段出问题是最难追的。
8 V' L6 z! p2 \2 i风险很大，Amazon，Drugstore服务最好，一般说没收到是会重发的，这是信任

Vitacost之类小网站就没这个服务意识，或者不诚信的事件多了，就不肯赔了
http://www.vitacost.com/international-FAQs-China
+ z% p% l3 q- l! D% k: s3rd ** Shipping Companies /Freight Forwarders
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( d) t6 g7 P4 }7 A1 T! w! SUsing international freight forwarders or 3rd party shipping companies can be a convenient way to receive orders to your foreign address. However, please know that if you elect to use this type of service, we cannot issue you a refund of any kind or accept any return of any order handled by any outside courier. We cannot be held responsible for any damage or loss that occurs due to handling of your order by an outside courier. If you experience any kind of damage or loss when using this type of service, please contact the 3rd party company for remedy.
用了转运，就不能退款或重发。

michaelr

另外，Amazon也出对发往转运的限制了，转运签收后出了损坏/丢失情况的不予赔偿或重发，只能让转让签收时候发现有问题马上拒收。

* U# R, ]3 c" X. F* n' c3 [http://www.amazon.com/gp/help/cu ... 2960&sr=1-1
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About Freight Forwarders
Using a freight forwarder to ship items internationally may result in complications not covered by Amazon.
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0 A; y! Y2 L! ], q% d" WIf a freight forwarder is used, the following terms will apply:
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6 _& m& ~+ @. K1 c% j+ z5 SAmazon won't be responsible for damage or loss that occurs to goods after they're delivered to the freight forwarder. This means that Amazon isn't able to provide a replacement of, or refund for, any goods delivered to a freight forwarder. You should instruct freight forwarders to refuse goods that arrive damaged, and goods lost after being received by the freight forwarder will be your responsibility.
You (or the freight forwarder if you so designate) become the exporter of the goods and are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. Amazon must not be listed on any export or import documentation (e.g., import or export declarations, invoices, packing lists, etc.)
Products not offered through AmazonGlobal and exported by you through a freight forwarder may not be returned.
Products offered through AmazonGlobal and exported by you through a freight forwarder may be returned to Amazon, provided that you are responsible for all the costs associated with returning the goods to the U.S. You may locate Amazon's return address by using the Online Returns Center and viewing the Return Mailing Label.

lixinjie

学习了。。

jywwy

VT还只算是小网站么？
那iherb不是更小了？

michaelr

回复 5楼jywwy的帖子

要看跟谁比

nnlzb0829

现在VT家越来越不好玩~~价格不停上涨~~服务又跟不上，只有直邮和能使用PP支付这两个优势了。

michaelr

回复 7楼nnlzb0829的帖子

* w  ]' G: A/ [' K8 f% P, Y4 Q对的，不过还真没便宜点的能直邮保健品的
; V: j  R3 ^# _3 a" ciHerb东西贵

逛爱购物

教授，我也很悲催，转运说没收到，VT却不肯陪，ONTRAC已经派人去核实并让我联系VT关于索赔的事，但是VT死不认账尽搬些条款过来敷衍，现在几经半个月过去了。请问教授那时的事最终有结果吗？

michaelr

回复 9楼逛爱购物的帖子

/ Q2 u: x2 |9 w没结果，bbb投诉了也不肯赔
亏了150多刀吧