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今天在55海淘? 的优惠专栏里看到博朗的耳温枪降价了,现在只要39.75刀,可是我前几天刚刚买了40.26刀,还在转运公司呢,没到手就降价了,这让我有点小不爽,虽然只降了0.51刀~~
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' u: r1 _8 c+ e# W4 u, [本着勤俭节约的原则,我决定找亚马逊把我的0.51刀要回来,看了看论坛里其他人分享的经验攻略,我就用我蹩脚的英文和亚马逊美国的客服来了一把 LIVE CHAT,对话内容如下: G/ a% ]+ N: H! {+ A
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Initial Question: price differences 02:46 AM(GMT) Maria Jose(CSA): Hello! My name's Maria-Jose. I'll be more than happy to assist you today. Before I look into your account, I would need to verify that you're the account holder. Can you please provide me the name on your account, your e-mail address, and your billing address?
1 E( X% Z# l* C w2 S02:46 AM(GMT) Vivian: XXXX XXXX(账户名)
+ x& W0 P6 G& J7 n02:47 AM(GMT) Vivian: XXXX XXXX(email 邮箱地址) 7 A/ i) n5 A, G; `- Q \; ^
02:47 AM(GMT) Maria Jose(CSA): Thanks! And what's your billing address?9 r- X% O3 f, w
02:47 AM(GMT) Vivian: XXXX XXXX(注册时留的信用卡账单地址)
& @( K/ l3 @' `1 [4 C% S02:49 AM(GMT) Maria Jose(CSA): Thanks! And how can I help you today
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02:49 AM(GMT) Vivian: Hi.Today,I was surprised to find that the price of some items what i have ordered is reduced.
; ?( ~8 {- `& W; q02:50 AM(GMT) Vivian: My order number is #XXXX XXXX(订单号)
c6 D; v! [! d7 p$ P: O8 k1 M* X02:51 AM(GMT) Maria Jose(CSA): Let me check it for you please6 Z* T, e+ E/ N, ]# `& z
02:51 AM(GMT) Vivian: the price of "Braun Thermoscan Ear Thermometer with ExacTemp Technology, IRT4520USSM" is $40.26 when i order / y5 Z' ?, U0 C8 K3 _- {7 r
02:52 AM(GMT) Vivian: But now is $39.753 `' ~! I% a' X. {* e" @7 v
02:53 AM(GMT) Maria Jose(CSA): Yes, I see it on the website. Let me check the options about this
# t9 H4 {& i1 b& a: \02:53 AM(GMT) Vivian: This is my first time to visit Amazon ,I feel a little disappointed
. s) w7 A8 q) |( N( S5 F. Y9 v# \02:54 AM(GMT) Vivian: So,I hope that ,can you return the price difference to me?
0 |4 f: |$ l4 F. f5 y2 P) z/ |* n02:56 AM(GMT) Maria Jose(CSA): I can definitely issue the refund for the price difference
6 q0 m J/ X, ^, U+ x% U: A02:57 AM(GMT) Maria Jose(CSA): One moment please
( V7 K$ `# x+ o1 d* d, V; f02:59 AM(GMT) Vivian: ok! B9 l/ ^: Z& ?0 f7 Z# m6 ?
03:00 AM(GMT) Maria Jose(CSA): Almost done. u- L& @+ i- z7 ?# u3 Z* r4 k
03:01 AM(GMT) Maria Jose(CSA): You'll get a confirmation email for this refund9 g! s' \. \. H5 f# l
03:02 AM(GMT) Vivian: Thank you very much
- {- j# f5 u1 S* ~03:02 AM(GMT) Maria Jose(CSA): Please let me know if there's anything else I can do for you today?
+ F4 N- E9 A, h& D; ]0 G7 \03:03 AM(GMT) Vivian: I have received the email.
- k7 ?, J2 x5 T: `1 _& C( Nnothing,thank you.
! y: R6 K9 d( O+ b03:04 AM(GMT) Maria Jose(CSA): You're welcome, we are here for you. Thank you for contacting Amazon. Hope you have a wonderful day and rest of your week. Please click on the "end chat" button to close this window.& p4 U7 j- D- S! e6 ~
03:04 AM(GMT) Vivian: have a happy day , bye
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