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今天在55海淘? 的优惠专栏里看到博朗的耳温枪降价了,现在只要39.75刀,可是我前几天刚刚买了40.26刀,还在转运公司呢,没到手就降价了,这让我有点小不爽,虽然只降了0.51刀~~
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" [: c" d9 U* m8 x1 b, P; X本着勤俭节约的原则,我决定找亚马逊把我的0.51刀要回来,看了看论坛里其他人分享的经验攻略,我就用我蹩脚的英文和亚马逊美国的客服来了一把 LIVE CHAT,对话内容如下:
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2 e0 A9 ^9 @, ~' l+ y( iInitial Question: price differences 02:46 AM(GMT) Maria Jose(CSA): Hello! My name's Maria-Jose. I'll be more than happy to assist you today. Before I look into your account, I would need to verify that you're the account holder. Can you please provide me the name on your account, your e-mail address, and your billing address?
4 u% _. w2 \, z* f02:46 AM(GMT) Vivian: XXXX XXXX(账户名)" K+ }$ X7 {6 k( m |3 V
02:47 AM(GMT) Vivian: XXXX XXXX(email 邮箱地址) % g- ~% h. S+ ~$ I J r" `
02:47 AM(GMT) Maria Jose(CSA): Thanks! And what's your billing address?
4 W. l5 ]' q( F" @. o0 g/ a( `- c- n/ E02:47 AM(GMT) Vivian: XXXX XXXX(注册时留的信用卡账单地址)
) |# K$ H% o) C1 H: K) ~02:49 AM(GMT) Maria Jose(CSA): Thanks! And how can I help you today% R9 E% Q' H* V- k/ A; @
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- Z! G# V- Z1 n8 N, W( _02:49 AM(GMT) Vivian: Hi.Today,I was surprised to find that the price of some items what i have ordered is reduced.1 Q, [7 ]# \+ D$ D
02:50 AM(GMT) Vivian: My order number is #XXXX XXXX(订单号)
* W% H( X3 t5 }02:51 AM(GMT) Maria Jose(CSA): Let me check it for you please3 I3 S+ s4 j* v0 [4 b7 z, @0 D. G' D5 S
02:51 AM(GMT) Vivian: the price of "Braun Thermoscan Ear Thermometer with ExacTemp Technology, IRT4520USSM" is $40.26 when i order : J) n) a. L( C! v
02:52 AM(GMT) Vivian: But now is $39.75
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02:53 AM(GMT) Vivian: This is my first time to visit Amazon ,I feel a little disappointed ~* P' n8 M0 V3 _
02:54 AM(GMT) Vivian: So,I hope that ,can you return the price difference to me?: M" I N; ]* T! B) x
02:56 AM(GMT) Maria Jose(CSA): I can definitely issue the refund for the price difference4 h1 M+ q) i& m: a$ ^4 O( E
02:57 AM(GMT) Maria Jose(CSA): One moment please/ m, \& i9 l: s3 t R9 ^
02:59 AM(GMT) Vivian: ok
5 p3 ^1 w% O9 N2 P( Z4 n03:00 AM(GMT) Maria Jose(CSA): Almost done
* Z- j6 `! i5 }/ B, C7 a03:01 AM(GMT) Maria Jose(CSA): You'll get a confirmation email for this refund) { W- T4 U6 ~6 [
03:02 AM(GMT) Vivian: Thank you very much
4 _9 T$ N# e" z, @( ^03:02 AM(GMT) Maria Jose(CSA): Please let me know if there's anything else I can do for you today?/ u" w* ^& t* Z. E8 m
03:03 AM(GMT) Vivian: I have received the email.1 W& r7 X& B0 y* k! s
nothing,thank you.
7 e6 t0 O, [( Q9 D: _7 [- ]- X/ Y03:04 AM(GMT) Maria Jose(CSA): You're welcome, we are here for you. Thank you for contacting Amazon. Hope you have a wonderful day and rest of your week. Please click on the "end chat" button to close this window.
9 l& g/ t6 j, _0 Z: e03:04 AM(GMT) Vivian: have a happy day , bye
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