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今天在55海淘? 的优惠专栏里看到博朗的耳温枪降价了,现在只要39.75刀,可是我前几天刚刚买了40.26刀,还在转运公司呢,没到手就降价了,这让我有点小不爽,虽然只降了0.51刀~~8 s B- V1 S6 S1 g2 X
- K; @. I+ s8 B; T本着勤俭节约的原则,我决定找亚马逊把我的0.51刀要回来,看了看论坛里其他人分享的经验攻略,我就用我蹩脚的英文和亚马逊美国的客服来了一把 LIVE CHAT,对话内容如下:" f x% a* E+ A* a$ V+ ?
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$ p* Z# r) B) Y, a. xInitial Question: price differences 02:46 AM(GMT) Maria Jose(CSA): Hello! My name's Maria-Jose. I'll be more than happy to assist you today. Before I look into your account, I would need to verify that you're the account holder. Can you please provide me the name on your account, your e-mail address, and your billing address?8 }3 D4 H! o8 T+ O* U
02:46 AM(GMT) Vivian: XXXX XXXX(账户名)' c3 _( f0 X, v. j P% g
02:47 AM(GMT) Vivian: XXXX XXXX(email 邮箱地址)
* E+ `0 }' `2 ^02:47 AM(GMT) Maria Jose(CSA): Thanks! And what's your billing address?
4 x1 d. ^" f# M# H7 b" ^02:47 AM(GMT) Vivian: XXXX XXXX(注册时留的信用卡账单地址)
! H- S0 Q5 w2 Z* v: i. F. |. T6 ]8 W02:49 AM(GMT) Maria Jose(CSA): Thanks! And how can I help you today4 w4 ? e) k/ m. v8 r7 T6 w7 I
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02:49 AM(GMT) Vivian: Hi.Today,I was surprised to find that the price of some items what i have ordered is reduced.$ F' k K9 ?& M3 E
02:50 AM(GMT) Vivian: My order number is #XXXX XXXX(订单号)
, _8 d4 J/ [* e* g( i4 o# S$ m02:51 AM(GMT) Maria Jose(CSA): Let me check it for you please
/ b: c( i- { s" N7 Y02:51 AM(GMT) Vivian: the price of "Braun Thermoscan Ear Thermometer with ExacTemp Technology, IRT4520USSM" is $40.26 when i order % r# V2 i9 W$ |- R5 U% k2 v
02:52 AM(GMT) Vivian: But now is $39.75
- t1 x$ t+ G5 T- ~7 ]! L02:53 AM(GMT) Maria Jose(CSA): Yes, I see it on the website. Let me check the options about this ' q% }# G% ^% z" u# J: |
02:53 AM(GMT) Vivian: This is my first time to visit Amazon ,I feel a little disappointed0 Z; G+ A U) L0 J, j' |
02:54 AM(GMT) Vivian: So,I hope that ,can you return the price difference to me?
8 J3 T! j( [% U) X% i" l5 e02:56 AM(GMT) Maria Jose(CSA): I can definitely issue the refund for the price difference- w: h$ H$ N$ t* i, U* o4 z
02:57 AM(GMT) Maria Jose(CSA): One moment please: W7 f, d( u w9 S, q) Y. A. H' [
02:59 AM(GMT) Vivian: ok0 Z0 e4 u8 N: N1 z, `
03:00 AM(GMT) Maria Jose(CSA): Almost done0 Q! G; R& s% L
03:01 AM(GMT) Maria Jose(CSA): You'll get a confirmation email for this refund
& ^* d E; J- G: Z( c# G! r7 M03:02 AM(GMT) Vivian: Thank you very much* H/ }, G/ M f& d# w$ D4 i# q
03:02 AM(GMT) Maria Jose(CSA): Please let me know if there's anything else I can do for you today?
' L# T% [; n/ Q: p8 C03:03 AM(GMT) Vivian: I have received the email.
; ^. v0 k* D3 i, Xnothing,thank you.6 f U. q) H2 J
03:04 AM(GMT) Maria Jose(CSA): You're welcome, we are here for you. Thank you for contacting Amazon. Hope you have a wonderful day and rest of your week. Please click on the "end chat" button to close this window.
( { S. u7 O- o) v4 B8 c03:04 AM(GMT) Vivian: have a happy day , bye
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