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今天在55海淘? 的优惠专栏里看到博朗的耳温枪降价了,现在只要39.75刀,可是我前几天刚刚买了40.26刀,还在转运公司呢,没到手就降价了,这让我有点小不爽,虽然只降了0.51刀~~
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4 q$ n# T" \0 C% a本着勤俭节约的原则,我决定找亚马逊把我的0.51刀要回来,看了看论坛里其他人分享的经验攻略,我就用我蹩脚的英文和亚马逊美国的客服来了一把 LIVE CHAT,对话内容如下:2 P" G& g7 H0 U# z6 u" @( D# n
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$ l6 t! w% C7 d8 T6 D3 W9 |Initial Question: price differences 02:46 AM(GMT) Maria Jose(CSA): Hello! My name's Maria-Jose. I'll be more than happy to assist you today. Before I look into your account, I would need to verify that you're the account holder. Can you please provide me the name on your account, your e-mail address, and your billing address?
* [, E$ Q/ r$ |3 k4 m& {02:46 AM(GMT) Vivian: XXXX XXXX(账户名)
4 b/ ]9 |4 M' A8 B02:47 AM(GMT) Vivian: XXXX XXXX(email 邮箱地址) % o; B, D1 R" l) q! Z
02:47 AM(GMT) Maria Jose(CSA): Thanks! And what's your billing address?( H! Y/ g- U6 w0 P/ f
02:47 AM(GMT) Vivian: XXXX XXXX(注册时留的信用卡账单地址)
2 l+ @/ [/ ^/ R5 n& ?+ r0 I8 C02:49 AM(GMT) Maria Jose(CSA): Thanks! And how can I help you today
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02:49 AM(GMT) Vivian: Hi.Today,I was surprised to find that the price of some items what i have ordered is reduced." C7 q8 p4 {( ^
02:50 AM(GMT) Vivian: My order number is #XXXX XXXX(订单号) $ }& {' c4 R$ I( n) n
02:51 AM(GMT) Maria Jose(CSA): Let me check it for you please
/ X/ P& t" D6 {# b$ i9 p02:51 AM(GMT) Vivian: the price of "Braun Thermoscan Ear Thermometer with ExacTemp Technology, IRT4520USSM" is $40.26 when i order
1 `& D2 x2 s) a2 V4 ~# S02:52 AM(GMT) Vivian: But now is $39.75
" p$ J* `4 h( {2 J02:53 AM(GMT) Maria Jose(CSA): Yes, I see it on the website. Let me check the options about this 6 z) e$ |8 l" E! G$ W i
02:53 AM(GMT) Vivian: This is my first time to visit Amazon ,I feel a little disappointed
. Y6 v' U; A5 ?6 y5 \0 t& w; M02:54 AM(GMT) Vivian: So,I hope that ,can you return the price difference to me?
" ~% ?: T5 q/ ^: t8 j7 C! ?" K# s02:56 AM(GMT) Maria Jose(CSA): I can definitely issue the refund for the price difference
+ M% p r7 h; p$ a& r02:57 AM(GMT) Maria Jose(CSA): One moment please
9 o9 U5 T; P/ e8 H e0 G02:59 AM(GMT) Vivian: ok
" A5 H p& ^: K- s- s/ o7 F03:00 AM(GMT) Maria Jose(CSA): Almost done, n* \* [8 V+ c3 s% S
03:01 AM(GMT) Maria Jose(CSA): You'll get a confirmation email for this refund
. m- N l# y& p2 ?03:02 AM(GMT) Vivian: Thank you very much
, }6 _+ o1 J& ]+ ^2 ~03:02 AM(GMT) Maria Jose(CSA): Please let me know if there's anything else I can do for you today?
1 n6 ?: d7 n3 }$ ^6 [% v03:03 AM(GMT) Vivian: I have received the email.' i4 T t1 J. X5 x' b+ i
nothing,thank you.
; [" G' @4 h* h; ?; t03:04 AM(GMT) Maria Jose(CSA): You're welcome, we are here for you. Thank you for contacting Amazon. Hope you have a wonderful day and rest of your week. Please click on the "end chat" button to close this window.
7 Y7 a5 V, s+ {2 I03:04 AM(GMT) Vivian: have a happy day , bye
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