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今天在55海淘? 的优惠专栏里看到博朗的耳温枪降价了,现在只要39.75刀,可是我前几天刚刚买了40.26刀,还在转运公司呢,没到手就降价了,这让我有点小不爽,虽然只降了0.51刀~~8 A: g$ J' W1 L2 x8 c; g
5 p1 O. R: D: V) L2 Z+ ?! e本着勤俭节约的原则,我决定找亚马逊把我的0.51刀要回来,看了看论坛里其他人分享的经验攻略,我就用我蹩脚的英文和亚马逊美国的客服来了一把 LIVE CHAT,对话内容如下:
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* n0 T' ^5 w/ bInitial Question: price differences 02:46 AM(GMT) Maria Jose(CSA): Hello! My name's Maria-Jose. I'll be more than happy to assist you today. Before I look into your account, I would need to verify that you're the account holder. Can you please provide me the name on your account, your e-mail address, and your billing address?& k4 W. p* h; I6 q9 j* h+ }6 ]
02:46 AM(GMT) Vivian: XXXX XXXX(账户名)
* M/ O$ I8 F7 }6 y3 p02:47 AM(GMT) Vivian: XXXX XXXX(email 邮箱地址) , ~: l1 u( `$ c+ `/ t k' e/ E
02:47 AM(GMT) Maria Jose(CSA): Thanks! And what's your billing address?
( P7 H$ \5 E1 O02:47 AM(GMT) Vivian: XXXX XXXX(注册时留的信用卡账单地址)
! U7 V* l8 }1 |$ t( H02:49 AM(GMT) Maria Jose(CSA): Thanks! And how can I help you today) f* S/ b# L3 L0 u0 N' n4 ~
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02:49 AM(GMT) Vivian: Hi.Today,I was surprised to find that the price of some items what i have ordered is reduced.
1 p9 S# w+ x. M) o02:50 AM(GMT) Vivian: My order number is #XXXX XXXX(订单号) 3 ]/ ~% K5 ?6 a1 t3 [9 g3 ~
02:51 AM(GMT) Maria Jose(CSA): Let me check it for you please `* F8 X3 U; Y& S- B
02:51 AM(GMT) Vivian: the price of "Braun Thermoscan Ear Thermometer with ExacTemp Technology, IRT4520USSM" is $40.26 when i order 4 U7 G6 G" L2 ?- _9 ?; m" R6 o
02:52 AM(GMT) Vivian: But now is $39.75
5 I: D! T% J! b2 r1 y3 U: [7 C02:53 AM(GMT) Maria Jose(CSA): Yes, I see it on the website. Let me check the options about this 3 s" U" e4 q6 |
02:53 AM(GMT) Vivian: This is my first time to visit Amazon ,I feel a little disappointed
+ G9 c* p. ?, h9 u4 I" g02:54 AM(GMT) Vivian: So,I hope that ,can you return the price difference to me?
! x+ d5 M4 ^& n02:56 AM(GMT) Maria Jose(CSA): I can definitely issue the refund for the price difference9 L3 e2 _/ `% X
02:57 AM(GMT) Maria Jose(CSA): One moment please" t1 u! [+ Q7 B
02:59 AM(GMT) Vivian: ok; j: w+ {1 {2 M5 n& a
03:00 AM(GMT) Maria Jose(CSA): Almost done
9 `5 l. o2 v: {: d9 y* c03:01 AM(GMT) Maria Jose(CSA): You'll get a confirmation email for this refund
3 V# i' v2 L0 n( M, \03:02 AM(GMT) Vivian: Thank you very much
: Q' I& ^7 F5 e3 |03:02 AM(GMT) Maria Jose(CSA): Please let me know if there's anything else I can do for you today?& K ~" _ {3 V
03:03 AM(GMT) Vivian: I have received the email.
: [2 @# F, }0 l7 a! |8 Onothing,thank you.3 S8 ]9 Q* K7 _1 Q4 T
03:04 AM(GMT) Maria Jose(CSA): You're welcome, we are here for you. Thank you for contacting Amazon. Hope you have a wonderful day and rest of your week. Please click on the "end chat" button to close this window.
U( |% r+ n8 w03:04 AM(GMT) Vivian: have a happy day , bye( C0 |; m& ]+ a
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